Frequently Asked Question

How to get help?
Last Updated 2 years ago

  • First, make sure you have the TeamViewer application installed on your computer. If you do not have it installed or do not know, download it now and install it. Follow the wizard and when asked tell it to install and for private / non-commercial use.
  • Second, run the app by double clicking on the icon
  • Third, it will show you one or several windows. Find the one that is similar to the example and answer on your ticket with the numbers enclosed in red.


  • If you need further information on how to install Teamviewer please check this link.
  • First TeamViewer

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